redevops.app

Problems

The problem

Slow replies

A lead or customer writes. Nobody answers for a day.

What the research says

  • 37% of 2,241 US firms replied to an online sales lead within an hour1
  • 23% of those firms never responded to the lead at all2
  • 42 hours was the average time those firms took to respond3
  • 100× greater odds of reaching a lead when it is called within 5 minutes instead of 304

Figures describe the problem, not our results. We publish no customer outcome numbers yet; see numbers and sources.

The fix

The Revenue and Customer Success agents notice the message, draft a reply from what you have approved, and put it in front of you with the evidence. You approve; it is sent and the delivery is recorded.

See the workflow: A lead arrives out of hours

Apps involved