The problem
Slow replies
A lead or customer writes. Nobody answers for a day.
What the research says
- 37% of 2,241 US firms replied to an online sales lead within an hour1
- 23% of those firms never responded to the lead at all2
- 42 hours was the average time those firms took to respond3
- 100× greater odds of reaching a lead when it is called within 5 minutes instead of 304
Figures describe the problem, not our results. We publish no customer outcome numbers yet; see numbers and sources.
The fix
The Revenue and Customer Success agents notice the message, draft a reply from what you have approved, and put it in front of you with the evidence. You approve; it is sent and the delivery is recorded.
See the workflow: A lead arrives out of hours