Apps / Customer Success
Sample dataCustomers wait. Your team re-types the same answers.
Support lives in a shared inbox where every answer is retyped and nobody can prove what was promised. Assisted contacts cost far more than self-service: $13.50 vs $1.841.
Runs on sample data in the default install; the bundled stack does not include Chatwoot.
What Support does
- Drafts replies from the knowledge you approved
- Routes and escalates with the full context attached
- Records what was sent and whether it was delivered
What it will not do without your approval. Send a reply to a customer without your approval while approvals are on.
Works with
- Chatwoot (core)
- Your helpdesk or shared inbox
Part of the Customer Success agent in Customer Success. The agent uses your model and your key: how that works.